Return & Refund Policy

The following terms are applicable for any products that you purchased from us.

Interpretation & Definition

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definition

For the purposes of this return and refund policy:

Your Order Cancellation Rights

You are entitled to cancel your order within 14 days without giving any reason for doing so.

The deadline for cancelling an order is 14 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your rights of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

Email: askme@footer.com.my
WhatsApp: +6012-628 4812

We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions For Returns

In order for the goods to be eligible for a return, we reserve the rights to refuse returns of any goods that does not meet the above return conditions in our sole discretion. Only regular priced goods may be refunded. Unfortunately, goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods at the following address:

Suite 17-02 & 17-04, Level 17, G Tower, 199, Jalan Tun Razak, 50400 Kuala Lumpur.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Exchanging Goods

We accept goods exchange, mail out your item or return your item within 14 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

Customers can exchange the product with a new one by contacting us by: