Return & Refund Policy

Return & Refund Policy

Thank you for shopping with FOOTER MARKETING SDN. BHD.

We take pride in the quality and comfort of our products. If for any reason you are not fully satisfied, we invite you to review our return and refund policy as outlined below.

FOOTER 60-Days Money-Back Guarantee

We offer a 60-day satisfaction guarantee starting from the date you receive your order.

If you find that our product does not meet reasonable expectations, you may request a return or refund, subject to the following terms and conditions.

Please note that individual preferences may vary, and we kindly ask that claims be made based on product performance and quality, rather than subjective expectations.

Our team will review each request thoughtfully to ensure a fair and balanced resolution for both our customers and our brand.

Return Eligibility

To be eligible for a return:

  • within 60 days of receiving the goods.
  • must not be worn or used. Only items in original, resellable condition are eligible for return.
  • proof of purchase or receipt.

Non-Returnable Items

Please note that for hygiene reasons, the following items are non-returnable and non-refundable, even under the 60-Day Guarantee:

  • opened, worn, or washed.
  • unsealed after delivery.
  • non-refundable, unless required by applicable law.

We reserve the right to refuse returns that do not meet these conditions.

How to Request a Return or Exchange

If your item is eligible, please contact us to begin the return process:

  • askme@footer.com.my
  • +60187876082

Once your return is approved, you will be given instructions on how to send the product back to us.

Return Shipping Costs

Customers are responsible for the shipping cost and risk of returning items.

We recommend using a trackable and insured courier service, as we are not responsible for lost or damaged return shipments.

Please send returns to:

Pavilion Damansara Heights, Lot 4.12.00, Level 4, 3, Jalan Damanlela, Pusat Bandar Damansara, 50490 Kuala Lumpur.

Refunds

Upon receiving and inspecting your returned item, we will process your refund via the original payment method within 14 business days.

Please note:

  • regular-priced items.
  • are non-refundable.

Exchanges

We accept exchanges for items of the same value or higher (with top-up). Exchanges must also comply with the 60-day return policy and product condition requirements listed above.

Contact us to arrange an exchange:

  • askme@footer.com.my
  • +60187876082

Need Help?

If you have any questions or need assistance, feel free to reach out:

  • askme@footer.com.my
  • +60187876082